Remote
€15 per device / month
Minimum 3 devices
- Support by phone, WhatsApp and remote access during business hours
- System and antivirus updates
- Backups watched over
- Quarterly health check of your equipment
IT support contracts for businesses in Tenerife
A fixed monthly fee, and your till, wifi, cameras and backups keep working. No surprise invoice every time something breaks.
Why a monthly fee instead of calling when it breaks
Calling once it has already stopped working costs twice: the emergency repair, and the hours the business stood still. On a contract we check before things fail, and when something does happen we already know what you have installed instead of spending half an hour finding out.
Who it is for
- Restaurants and bars with a till, an order printer and guest wifi.
- Holiday apartments and small hotels: locks, wifi, cameras, the reception computer.
- Estate agencies, clinics and offices with several workstations and data that cannot be lost.
- Shops with a till and cameras nobody has looked at since the day they were installed.
Plans
With call-outs
€29 per device / month
The usual choice for hospitality and retail
- Everything in the remote plan
- Visits included, no travel charged separately
- Priority ahead of the general queue
- An inventory of your equipment, kept current
Tailored
On request hotels and chains
When there are servers or several sites
- Several sites under one contract
- Servers, network and cameras
- Work outside opening hours
- Response times agreed in writing
Prices per device per month, IGIC included. A device means each computer, till, server or camera recorder; routers, printers and access points are included at no cost.
What the fee does not cover
- Parts and new equipment: quoted separately, and you see the quote before we buy.
- Software licences and subscriptions you already pay third parties for.
- Building work: channelling, new cabling and wall mounting.
- Custom development and automation, which is a separate service.
How we start
Visit and inventory
We come over, look at what you have and write it down: equipment, network, cameras, backups. This first visit is free and commits you to nothing.
A proposal with a number
We tell you how many devices are covered, what the fee comes to and what we would fix first. If it does not add up for you, we say so.
Contract signed from your phone
We send a link, you sign with a finger, both sides get a copy. Nothing to print.
Catching up
We clear whatever has piled up, and from then on maintenance is routine instead of emergency.
Frequently asked questions
Is there a minimum term?
No. The contract runs month to month and ends with a month of notice. If the service is worth it, there is no need to tie you in.
What if something breaks beyond repair?
Labour is included in the fee. A part or a new machine is quoted separately, and you decide before we buy anything.
Do you work outside opening hours?
On the tailored plan, yes, in agreed windows. On the other two, during business hours — that is what keeps the fee low.
What if I only have two devices?
Then a monthly fee is not worth it for you, and we will say so. That is what ordinary one-off repair is for, and we still do it.
Let us start with the visit
We come over, look at what you have and give you a number. Free, and it commits you to nothing.